Terms & ConditionsAs with all terms and conditions, these get a bit technical and we’re sorry if they sound rather formal. However, they are pretty standard and designed to enhance your e-shopping experience and make it as easy and secure as possible.
The terms and conditions apply to the use of the cocobabybox.com website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).
Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.
If you have any queries relating to our terms and conditions, please contact support "at" cocobabybox.com before placing an order.
The following terms and conditions will apply between you and cocobabybox.com, when you buy an item from cocobabybox.com. The terms do not affect your statutory rights.Your contract for purchases made through cocobabybox.com is with cocobabybox.com and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
You warrant that all details you provide to cocobabybox.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a long-distance means of communication.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from cocobabybox.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform cocobabybox.com as soon as possible.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. cocobabybox.com tracks the electronic 'fingerprints' of every order placed on cocobabybox.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.
cocobabybox.com reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
- you fail to make payment to us when due
- you breach any of our terms and conditions
- when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
- we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on cocobabybox.com
Your responsibilities if you break these conditions
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
If cocobabybox.com does not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.
All prices listed on cocobabybox.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.
No contract for the sale of any product will exist between you and cocobabybox.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an email from us telling you the reasons why.
Discount vouchers, codes and offers cannot be used on sale products.
We aim to cover all areas with our Express service, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
Prices quoted are based on UK delivery. For non-UK deliveries local tax will apply and the price may be adjusted at checkout.
cocobabybox.com accepts Paypal, Amazon Pay and most major credit and debit cards:
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Cancelling an order/returns procedure
If you haven’t submitted an order, you may click out of the page at anytime.
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through to our warehouse. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 14 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to cocobabybox.com, unless the return is as a result of an error on our side.
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods).
You can cancel your subscription if you so wish, provided that you exercise your right to do so within fourteen working days after the day on which you received your first cocobabybox.
Returns & Exchange Procedure
If you return an item within 14 days of receipt, we’ll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked.
In order to receive cashback on your purchase you must return your full cocobabybox (all items) within 60 days of receiving the products.
Once we have received your returned cocobabybox, you will receive cash back. This cashback changes from time to time, but as a standard is set at 15%. Please note, this cashback is based on the price you originally paid for the cocobabybox and if the original charge underwent a currency conversion, the refunded amount may be slightly reduced depending on the current exchange rate.
In addition, the cashback will be paid out in the same format that the customer originally paid for the cocobabybox.
cocobabybox.com will not pass on your personal, credit or debit card details to any third party.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your cocobabybox.com log in details, please contact our Customer Service team immediately.
If you have a dispute with cocobabybox.com, we’ll always try to sort things out if you contact customer services.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on cocobabybox.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
cocobabybox.com does not provide specific details to the box contents prior to delivery as we like to keep this element a surprise for our customers. The images used on our website do directly reference some of the boxes we have within our offering, however, this may not be what is received.
The products sold on cocobabybox.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from cocobabybox.com
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees
All rights, including copyright, in the content of the cocobabybox.com web pages are owned or controlled by cocobabybox.com. In accessing cocobabybox.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the cocobabybox.com web pages for any other purpose whatsoever without the prior written permission of cocobabybox.com.
Third Party Information
We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for cocobabybox.com products are those stated on the cocobabybox.com material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what cocobabybox.com and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Sending us your photographs
Photographs you post
You grant to cocobabybox.com and its parent company and/or related entities the right to use your photograph, name, likeness and other submissions including (but not limited to) those you have tagged with #cocobabybox #mycocobabybox or any other hashtags that relate to the cocobabybox.com brand in perpetuity and for any marketing, advertising and promotional purposes, including use on www.cocobabybox.com and the cocobabybox.com social media pages. cocobabybox.com may use, reproduce, distribute, alter and/or edit in any manner it chooses in its sole discretion.
You are responsible for the content of any photos that you post.
Any photo you post will be available to anyone with access to our website or social media sites.
For your own protection and that of the rights of others you are advised not to post personal information about yourself or others within your photos e.g home address; home telephone number; mobile etc.
Posting of confidential information is prohibited. If you are aware that or think that your photo may include confidential information then do not post it.
You may not use your photo to advertise commercial businesses and services.
Advertisements, chain letters, pyramid schemes, and requests for money are prohibited.
This is for individual use only. Companies or corporations may not post photos, nor should individuals use the site to promote organisations with whom they have a professional connection.
cocobabybox.com will choose which photographs it wishes to use. By posting a photograph, there is no guarantee that cocobabybox.com will choose to use it.
Respect for others
Photos should not attack, intimidate or invade the privacy of other people.
Please do not post photos of anyone without their permission (if they include children, without the child’s parent or guardian’s permission).
Do not to post any material which may be discriminatory or cause offence on the grounds of an individual's sex, race, religion or belief, ethnic or national origin, sexual orientation, age, marital status, disability, working status (part-time, fixed term).
You may not post any material or links to any material which is knowingly false and/or defamatory, inaccurate, abusive, harassing, obscene, profane, threatening or otherwise in violation of the law.
Copyright and Third Party rights
You own the copyright to the material you post but you agree to grant us perpetual, royalty-free, non-exclusive rights to publish your entry on any media.
You agree that you will not use this forum to post any copyright material which is not your own without the express permission of the copyright holder.
We reserve the right to remove photographs for any user who persistently breaks these rules.
If you wish to make a complaint regarding a photograph i.e. that it is objectionable, in breach of copyright or otherwise in breach of these Rules then please contact us at support "at" cocobabybox.com If a formal complaint is made against you, we reserve the right to refuse to further posts from you. While cocobabybox.com has control over its own gallery, where a photograph is posted on third party sites (eg social media) it may be out of cocobabybox.com’s control whether or not it can require the removal of a photograph. In such cases, you will need to contact the third party website directly.
Photographs posted to this site are those of the individual and in no way represent the views of cocobabybox.com. We reserve the right to remove any photograph for any reason whatsoever in our sole discretion.
How to post a photograph
Method 1 – Hashtag use (#cocobabybox or any other hashtags that relate to the cocobabybox.com brand).
Users can tag a photo of themselves wearing cocobabybox.com (at least one item of clothing) with one of our brand hashtags on Instagram, Facebook and Twitter.
This use of the hashtags will pull images in to our approval tool and images that abide to the brand guidelines will be published on the site. If published, their social handle will become their username and their profile photo will be made public. Visitors will be able to click on the profile image or username to be taken to view the users’ social account.
Method 2 – Manual upload
Users can go to the cocobabybox.com site and click to upload their own #cocobabybox image by clicking ‘add a photo’. They will be steered through a process of uploading an image from their photo library or social channel.
They will then be led to register their name and email or sign in via a social channel in order for us to assign them a username.
In the same process as with the hashtag use, the image will then pull into our approval tool. If published live, the username will be displayed publically.
Third party stores
Amazon & Etsy
In addition to selling via our website cocobabybox.com we also sell via Amazon & Etsy. Via these sites we sell our one off boxes and individual pieces. Please note, we do offer slightly different promotions across these platforms from time to time.
Competitions - Brand Ambassador Search
Residents of the European Union 18+.
- Follow @cocobabybox
- Instagram a photo and tag it with #cocobabybox #cocobrandambassadors
- In 3 words explain why you should be an ambassador for cocobabybox
The promotion is open to residents of the European Union aged 18 or over except employees of the Promoter, their families, agents or anyone professionally connected with the promotion.
- Follow @cocobabybox
- Instagram a photo and tag it with #cocobabybox #cocobrandambassadors
- In 3 words explain why you should be an ambassador for cocobabybox
Entries will be accepted via Instagram only. Any Facebook entries will not be valid.
The promotion will open at 21:00 GMT on 26.01.2020 and the closing date for receipt of entries is 23:59 on Closes 29.02.20.
Promotion limited to one entry per person, regardless of the number of Instagram posts made during the Promotional Period. First entry accepted only. Anyone trying to circumvent this rule by using alternative details including but not limited to creating multiple Instagram accounts will be disqualified from the search.
No applications from agents, third parties, organised groups or applications automatically generated by computer will be accepted. No incomplete, or corrupted entries will be accepted. Entries will only be accepted if they comply with all entry instructions.
(a). must be suitable for display and publication online and should not be obscene or indecent (including but not limited to nudity, pornography or profanity), it must not contain defamatory statements or words or symbols that are offensive either generally or to individuals of a certain race, ethnicity, religion, sexual orientation or socioeconomic group. It must not include threats to any person, place, business or group, it must not invade privacy or other rights of any person, firm or entity, and it must not in any other way violate applicable laws and regulations or network standards;
(b). must not contain or refer to any trademarks or logos other than cocobabybox.com unless such inclusion is merely incidental and is not unduly prominent and as long as it is included with due cause and in such a way that it does not take unfair advantage of any third party trade marks.
Entries received in connection with this competition will be reviewed by or on behalf of the Promoter after they have been placed online to confirm they comply with these terms and conditions. Visitors to the cocobabybox instagram page can also click on a link to notify the Promoter of any content they believe is inappropriate. If any such entries are or could reasonably be construed as being unlawful or contrary to these terms and conditions, the Promoter shall remove them from the cocobabybox instagram page immediately and will not be considered for entry. The Promoter reserves the right to delete or remove any published entries from the cocobabybox instagram page at any time without prior notice to entrants.
By participating in this competition, you agree to release, discharge and hold the Promoter, its affiliates, agents, officers and directors harmless from any and all injuries, liability, losses and damages of any kind resulting from your participation in this competition (save that nothing shall limit the Promoter’s liability for fraud, or for death or personal injury caused by the Promoter’s negligence).
If you submit an entry that includes material the rights in which are owned by a third party, including intellectual property rights such as copyright and trade marks, you will be responsible for any legal action that party may take against you.
Entrants shall indemnify and hold the Promoter and their respective affiliates, directors, agents, or other partners ("the Indemnitees") harmless from any claims, actions, proceedings, costs (including reasonable legal fees) and expenses brought or asserted by a third party against any of the Indemnitees arising as a result of the Promoter's use of the entrant's submission including but not limited to any breach of third party intellectual property rights.
By submitting your entry, you grant the Promoter a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, distribute, and make derivative works of your entry in any media and through any media channel.
Responsibility is not accepted for entries lost, damaged or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
There will be 1 brand ambassador chosen.
The prize excludes anything not specified in these terms and conditions.
No cash or other alternative prize will be provided in whole or in part, except that in the event of circumstances outside of its control the Promoter reserves the right to substitute a similar prize of equal or greater value.
Winner Notification: the winner will be notified via Instagram, with a direct message from the cocobabybox account within 72 hours of the closing date. Please ensure your settings allow you to receive direct messages from the Promoter. The chosen person must reply within 2 days of the notification. If the prize is unclaimed after this time, it will lapse and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with the promotion rules. The Promoter can ask for proof of the place of residence and age of the winners before confirming the award of the prize.
The Promoter may publicly announce the name and country of the winner within 30 days of the close of the promotion, including through social media channels and through their websites.
The winner may be required to participate in publicity arising from this promotion.
This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. You are providing information to the Promoter and not to Instagram. Entrants release Instagram for all claims and liabilities arising in respect of the promotion.
The Promoter reserves to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the winner where there are reasonable grounds to believe there has been a breach of these terms and conditions or of any instructions forming part of this promotion’s entry requirements or otherwise where a winner has won using unfair or fraudulent means.
If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries/claims. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
These terms and conditions and any issues or disputes which may arise out of or in connection with these terms and conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with English law. Entrants hereby irrevocably submit to the exclusive jurisdiction of the English courts to settle any such dispute or issues.
Competition may be subject to extensions or date changes.
Promotional Code Terms & Conditions
When redeeming a promotional code or discount advertised on our website or social pages, please click the applicable link to read specific promotion details if required.
These terms and conditions apply to those promotions where you must redeem a promotional code as part of the offer.
The promotional code is valid for a limited time only. cocobabybox.com reserves the right to modify or cancel it at any time.
- Each promotional code can be used only once, unless otherwise specified.
- Each promotional code applies only to qualifying items. Details are specified in the promotion.
- The promotional code does not apply to pre-orders, unless otherwise specified.
- The promotional code does not apply to gift voucher purchases.
- The promotion is subject to all restrictions set forth in the offer.
- If the promotion has a minimum purchase requirement, taxes, gift-wrap, shipping and handling charges do not apply toward the minimum purchase amount.
- The promotional code is not transferable, may not be resold or redeemed for cash.
- If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit.
- Only one promotional code can be used each time and therefore cannot be combined with other offers using promotional code.
- Limit one promotional code per customer.
- If using the promotional code on a subscription recurring payment. The discount will only be applied to the first order and following this the next recurring payment will be charged at full price.
cocobabybox.com reserves the right to void the transactions where prohibited.
If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.
Cocobabybox.com reserves the right to update these terms and conditions without prior notice.
coco babybox operates under the URL https://www.cocobabybox.com
coco babybox is a sole proprietorship company trading in the UK.
Address: Derby Road Industrial Estate, Heanor DE75 7QL, United Kingdom
You may be contacted by email by a third party company regarding particular product or a service that you had received from us.