How is cocobabybox.com different from traditional shopping?
With cocobabybox.com finding awesome playwear for your ever growing little human has never been easier. Simply add products to your cart, then sit back and wait for your shipment to arrive.
No more stressful shopping trips. Simple shopping, so you have more time to spend with your little ones.
Can I use 2 discount codes at once?
Sorry, but no. You can only use one discount code at one time. They cannot be used in conjunction with any other offer.
I have entered a competition, how will I know if I have won?
We will contact you if you have won one of our competitions. We will then ask permission to publish your details on our Instagram page.
Can I send a gift box to someone?
Absolutely! Cocobabybox products make the perfect gift.
Do you offer gift cards?
Of course. cocobabybox gift cards are perfect for when you're shopping for someone else but not sure what to give them.
What payment methods can I use to pay?
cocobabybox.com accepts most major credit and debit cards; VISA, Mastercard, Maestro, AMEX, and Solo. We also accept Paypal.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
When will I be charged?
Whether you choose to pay by credit or debit card, we only take payment when your items have been dispatched. Only items that are available are charged.
All payments on cocobabybox.com are made in Pounds Sterling. If you use a card in a currency other than Sterling, the rate of exchange and any additional fees will be set by your card issuer.
Prices quoted are based on UK delivery. For non-UK deliveries, local tax will apply and the price may be adjusted at checkout.
What happens if I cancel my order?
If you haven’t submitted an order, you can clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through to our warehouse. We will try our best to make any changes, but we cannot make any guarantees, as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. You will find more information about this in our Terms & Conditions.
Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 14 days of the date of return, provided the goods you return are in the same condition that they were when delivered to you. You will be liable for any charges incurred when returning the goods to cocobabybox.com unless the return is a result of an error on our side or a part of our recycle return option which includes free postage.
If you are in the European Union and you cancel your whole order within 14 days of receiving your goods, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the 14 days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods).
I have some questions. How do I reach you?
You can contact us here. We try to respond to every submission within three business days.